24-Hour Careline
24-Hour Medical Enquiries
Emergency Department
For medical emergencies, call 019-9000 330 or +603 5639 1213 / 1233 / 1848
The Emergency Department is a 24-hour centre that caters for all emergencies. The ER team provides excellent service to our customers with a patient-centered approach.
The ER team consists of experienced nurses, doctors and allied health staff under the direction of a Consultant Emergency Medicine Physician. This dedicated team is well-supported by on-site diagnostics, pharmacy dispensary and laboratory services as well as a comprehensive team of on-call medical and surgical specialists.
A dedicated 24-hour ambulance service is available to our customers around-the-clock to ensure they arrive at the hospital swiftly and safely.
Every patient is triaged and assigned a red, yellow and green coding based on the severity of their cases. Red cases are seen immediately as they are deemed as life-threatening cases. Yellow cases are seen within 30 minutes or whenever possible.
SJMC 24-HOUR EMERGENCY ROOM (ER)
- 24-hour ambulance service with state-of-the-art equipment
- Emergency Medicine Physician available
- On-Call Medical & Surgical Specialists
- Resuscitation Unit
ROAD AMBULANCE
Our Lifesaver Ambulance services include:
- Emergency Call response
- Inter-hospital transfer
- Interstate transportation
- Doctor Escort for unstable cases
- Home to hospital transportation
- Hospital to home transportation
- On-site medical standby for events
Emergency Transportation
- Local ambulance calls
- Medical evacuation/repatriation from seaport and airport
Inter-Hospital Transportation
- Hospital-to-hospital transfers
Interstate Transportation
- Interstate/long distance patient transfer services nationwide
Hospital Admissions and Discharge
- Home-to-hospital transportation for admissions
- Hospital-to-home transportation for discharge
Doctor Escort for Unstable Cases
- For patients who have reduced or absent physiological reserves who may suffer significant adverse events
Doctors Appointment/Outpatient Service
- Scheduled doctor/clinic visits
- Scheduled therapy (eg. rehabilitation, chemotherapy, haemodialysis)
Special Events Coverage
- Ambulance coverage on-site for sport events, games, carnivals and family days.
Coordinated services with the Malaysian Healthcare Travel Council (MHTC) and Immigration:
Air Ambulance
- For a patient requiring intensive/critical care
- Equipped with emergency medical and resuscitation equipment, medication, blood infusion equipment
- Medical escort service
- Medical visa service
Chartered Flight
- For semi-critical patients not requiring emergency care, are stable and fit to travel
- Scheduled departures and slots
- Medical visa service
Chartered Ferry
- Currently for Indonesian patients
- Weekly scheduled departure and slots
- Medical visa service