Our Rule for Patient Safety

Our Rule For Patient Safety

The SJMC Rule is about keeping our patients safe by partnering with you and your family in care. Our commitment to provide excellent care to our patients is by focusing on your safety and the SJMC Rule helps us to do this in three simple steps.

Follow These Steps to Raise Your Concerns on Your Medical Condition :

1. Talk to the Nurse, Nurse in charge, Midwife or Doctor regarding your concerns
   • If you are not satisfied that your concerns have been addressed.
2. Ask to talk to Team Leader of the shift or Nurse Manager
   • If you are still concerned, you/a family member/a carer can:
3. Ask to activate the "SJMC Rule" by ringing this phone number 03-5639 1402 and ask for a Clinical Review.

Provide the following details:

• Patient’s Name
• Ward. Bed number (If known)
• Your contact number
• Your concerns
• A nurse or doctor will review the patient and assist

When to activate the SJMC Rule?

Patients: When you are concerned about a change in your condition and feel that your concerns have not been followed up.

Families and Carers: You are concerned that your loved one is looking unwell, getting worse or their behavior is unusual and not normal for them.