Patient Rights & Responsibilities

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Patient Rights & Responsibilities

Quality Medical Care Is A Partnership 

Subang Jaya Medical Centre provides a team-based approach where Doctors, Nurses, Allied Health Professionals and Support Staff work together to deliver care of the highest quality. 

Patients’ welfare and safety are our priority. A partnership between you and the hospital will enable the best possible outcome for you.


What to Expect?

  1. To be treated with dignity and respect.

  2. To receive explanation, information about your medical condition, planned treatment, expected outcome, and expected cost where and when appropriate, in a way you can understand and make decisions. We shall seek your consent before a procedure is carried out.

  3. To be able to accept or refuse medical care of recommended treatment to the extent permitted by law. You shall therefore accept responsibility for any medical consequences resulting from your decision.

  4. To be able to seek a second medical opinion.

  5. To receive care in a conducive environment.

  6. To know your healthcare team by an identification badge.

  7. To know the name and professional status of the healthcare team providing care or treatment.

  8. To ensure confidentiality and privacy of your treatment and medical records.

  9. To receive a copy of your medical report upon request.

  10. That we will continuously improve our services and care through your feedback. We welcome suggestions and appreciate compliments. Please share any grievances you might have with the person in charge of the department.

  11. To be able to request for an itemized bill.


How You Can Partner With Us:

  1. Be involved in your health care.
  2. Provide full information about your health.
  3. Ask questions to gain a deeper understanding.
  4. Please treat our hospital staff, doctors, other patients, and visitors with courtesy and respect to ensure an optimal partnership.
  5. Abide by all hospital rules and regulations.
  6. Please take reasonable care of hospital’s property and facilities.
  7. You are reminded to keep your valuables and personal belongings safely while in the hospital. Safe deposit boxes are available on request.
  8. Please settle your bills promptly within the stipulated time frame.


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