Subang Jaya Medical Centre Honoured with Frost & Sullivan Company of the Year Award for the Third Consecutive Year

The Senior Leadership team of Subang Jaya Medical Centre (SJMC): (L-R) Rachel Woo, Chief Operating Officer, Bryan Lin, Chief Executive Officer, Dr. Vasuhi Murugiah, Director, Medical Services and Ng Ching See, Director, Nursing Services.

With a deep commitment to patient care and significant contributions to healthcare in Malaysia, Subang Jaya Medical Centre (SJMC) has once again been honoured with the prestigious 2023 Company of the Year Award from Frost & Sullivan, marking the third consecutive year of receiving this esteemed recognition.

Frost & Sullivan Best Practices Awards recognise companies that demonstrate outstanding achievements and superior performance in their respective fields, and the Company of the Year Award specifically acknowledges excellence in growth strategy, implementation, innovation, customer service and strategic product development.

Expressing his gratitude for receiving this prestigious recognition for the third time, Bryan Lin, Chief Executive Officer of SJMC, stated, "We are thrilled to receive this recognition, which is a testament to the unwavering dedication of our remarkable staff and their collaborative spirit in providing exceptional care to our patients. We will continue to strive for excellence and uphold our commitment to delivering world-class healthcare services."

A Trusted Ambassador of Excellence in Malaysian Healthcare

As the leading hospital in the Malaysian private healthcare industry, SJMC has recently been named a finalist for the Flagship Medical Tourism Hospital Programme 2023-2025 by the Malaysia Healthcare Travel Council (MHTC). This further highlights SJMC's commitment to excellence in Malaysian healthcare. With its renowned medical expertise and services, SJMC stands as a trusted ambassador and paragon of excellence in Malaysia's healthcare sector.

As an MHTC Flagship Hospital, SJMC goes above and beyond basic patient care, offering comprehensive support that includes pre-arrival logistics, accommodation coordination, complimentary transport services and visa extensions. By providing a seamless experience to patients from near and far, SJMC contributes to individual well-being and plays a significant role in Malaysia's healthcare progress and development. This fosters socioeconomic opportunities, including increased job opportunities, further elevating the nation's healthcare as a world-renowned and credible global brand in the travel and tourism industry.

Leading the Way in Healthcare Innovation

Staff members of SJMC with the senior leadership team celebrating their Frost & Sullivan win for Best Hospital Company of the Year for the third consecutive year. 

SJMC continues to pave the way in healthcare innovation by adopting advanced clinical and operational management solutions, leveraging digital technology and embracing cutting-edge medical advancements. The hospital's Cancer & Radiosurgery Centre, renowned for its excellence in regional cancer care, consistently delivers superior treatment outcomes. SJMC's use of state-of-the-art medical technologies underscores its dedication to providing patients with the highest standard of care.

As a testament to its commitment to technological advancements, SJMC became the first hospital in Malaysia to implement a complete electronic medical record system in 2016. This forward-thinking approach and operational management solutions like the hospital management dashboard and porter management system enhance efficiency and ensure positive patient experiences.

Looking ahead, SJMC is excited to launch its senior patient remote care programme, aiming to provide continuity of care to patients in the comfort of their own homes through effective remote patient monitoring by professional nursing personnel. This further demonstrates SJMC's commitment to utilising technology as an enabler in delivering advanced healthcare services.

Embracing Corporate Social Responsibility, Giving Back and Making a Difference

"SJMC is dedicated to going beyond medical services and actively engaging in initiatives that make a positive impact on the community. We firmly believe in our responsibility to give back,” said Bryan Lin. “One notable example is our Corporate Social Responsibility campaign, ‘If Not Now, When? #endcervicalcancer’ with the aim to eliminate cervical cancer by providing accessible and early screening through DIY HPV programmes. By making cervical screening more acceptable and accessible, we at SJMC strive to play a crucial role in achieving a cervical cancer-free Malaysia.”

Furthermore, earlier this year, SJMC joined hands with the Ministry of Health Malaysia and the Malaysian Society of Anaesthesiologists (MSA) for the Global Surgery Initiative (GSI), a first-of-its-kind Public-Private Partnership initiative that ensures safe and affordable surgical and anaesthesia care for underserved areas in Malaysia. Collaborating with highly skilled medical professionals from various hospitals, SJMC is actively involved in performing life-changing surgeries through the GSI programme, significantly impacting the communities they serve.

SJMC's Ongoing Commitment to Excellence

SJMC's consistent recognition by Frost & Sullivan underscores its continuous commitment to patient care, innovation and community engagement. As a leading multidisciplinary hospital, SJMC remains steadfast in its pursuit of excellence, further advancing the healthcare industry in Malaysia.

Source: 

1. PR Newswire
2. Frost & Sullivan
3. Sin Chew Daily